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What Is a Call Detail Record (CDR) and Why Is It Important in VoIP Billing?

What Is a Call Detail Record (CDR) and Why Is It Important in VoIP Billing?

A Call Detail Record (CDR) is the foundation of accurate VoIP billing because it captures the information needed to un…

Kevin Carlson November 05, 2026
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What Is Quality-Based Routing in VoIP and How Does It Work?

What Is Quality-Based Routing in VoIP and How Does It Work?

A low-cost VoIP route is not always the best route for a wholesale telecom operator. If calls frequently fail, take too…

Kevin Carlson November 04, 2026
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10 Essential Features to Look for in a Class 4 Softswitch

10 Essential Features to Look for in a Class 4 Softswitch

A Class 4 softswitch is more than a call-routing engine. For a wholesale VoIP operator it is the operational core conn…

Kevin Carlson November 04, 2026
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How API-Driven Telecom Platforms Support Custom Integrations: A Guide for VoIP Operators

How API-Driven Telecom Platforms Support Custom Integrations: A Guide for VoIP Operators

Telecom businesses rarely operate with a single software system. Billing applications, CRM platforms, customer portals,…

Kevin Carlson November 03, 2026
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Deploying a Class 4 Softswitch on AWS: Key Considerations for Telecom Operators

Deploying a Class 4 Softswitch on AWS: Key Considerations for Telecom Operators

Moving a wholesale VoIP switching platform to the cloud can change how telecom operators manage infrastructure capacity…

Kevin Carlson November 01, 2026
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